If not seen during these periods, why not? Plant 2 3 Can failure mode be replicated? Defines boundaries of the problem? Transform a simple, vague symptom from the customer into specific, quantifiable terms that can be worked on by the team? Process Change Break Point Date:
The object and defect relationship is defined by asking: Standardization — Team reaches a common What is the defect? Start with the Customer? The oil pump on the robot is not circulating sufficient oil. What could be the defect, but it is not? Document how validated Name Attended Kickoff Mtg? Where was the problem first detected?
Communication Why is this a problem? Every spot on the organizational chart? Where chould it have been detected, but was not? Charge too much 4. Write Problem Statement in “object – defect” format 3. Standardization — Team reaches a solvinv What is the defect? Rob Zwiebel — Rosalina Jimenez 3? D8 Recognize the Team? If so, what does trend look like?
Use this path to investigate systemic root cause WHY? List all top level part numbers potentially affected – all lines, all customers. Write a clear problem description that is more specific and focused than the original customer problem description.
Understand the need for verification?
When could it have been since observed, but was not? Provide foundation for developing corrective actions? Implement System Change Date: Differences and Changes Enter most relevant items where differences and changes are observed e. Dome light was on all night?
Where was the problem first detected? Use Problem Solving tools to identify most likely causes of a problem? Begins with the Problem Statement Object-Defect?
They are slow to return telephone calls and answer e-mails. Slow to return telephone calls 2. Change Points — Any recent changes?
8D Problem Solving Report
Start with the Customer? Why did the robot stop? Plant 2 3 Can failure mode be replicated?
Soft side — grow our people? Who will not ever notice it? If not seen during these periods, why not?
Is this event recommended to follow QRCM process? Why have the bearings damaged one another?
QRCM Problem Solving Report 8D Meritor
Transform a simple, vague symptom from the customer into specific, quantifiable terms that can be worked on by the team? D1 Establish the Team? The pump intake is clogged with metal shavings. Clearly define and describe the problem?