VOSA BUSINESS PLAN 2013-14

Offer the very best public service we can — one that is reliable, cost-effective, adaptable and efficient. Service users and members of the public will be able to assess how the agencies have performed against the delivery of their business plans through their annual reports that will be published next year. For motorcycle testing we expect a slight reduction in demand following a small surge in , prior to the EU 3rd Directive that came into force on 19 January but then a return to the steady growth experienced since Its charitable objective is “To protect human life through the promotion of transport safety for the public benefit”. DSA intends that public and business customers, as well as all stakeholders, can conduct transactions, bookings and wider business matters effectively and reliably.

A single corporate equality and diversity team continues to promote and lead on staff related equality and diversity issues across DfT. The health and safety team monitors and reports back on statutory assessments and activities completed by Total Facilities Management contractors. DSA is committed to ensuring strong financial management and robust systems of internal control, audit and risk management. We will continue to promote health and wellbeing throughout our workforce, and explore options for sharing best practice and employee assistance initiatives across DfT and the wider civil service. Its aim is to advise and inform members of the House of Commons and of the House of Lords on air, rail and road safety issues. Bills currently before Parliament with potential links to transport safety.

DSA also aims to be the first point of call for trusted, easily available information on driving and riding standards in Great Britain.

vosa business plan 2013-14

Founder member of the European Transport Safety Council: Activities with significant risk are assessed, controlled and reviewed as necessary. Information and communications technology ICT We will work on supporting existing service delivery and delivering ICT business change through the appointment of new contractors as a result of the need to replace the existing contract, which expires in December We will carry out work to prepare for the new platform in and complete migration in The aim of the scheme is to provide drink-drive offenders with the appropriate education to help them recognise the problems associated with drink-driving and to enable them to change their behaviour in order to reduce reoffending.

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DSA is responsible for ensuring the proper and effective management and delivery of the driving tests and in doing so will ensure quality, efficiency and value.

vosa business plan 2013-14

Our main aim for and will be to continue to promote road safety by influencing driver and rider behaviour. We aim to deliver a flexible estate to effectively support initiatives relating to the development of new service delivery models, such as taking testing to the customer and vocational testing transformation.

In and we will: This is audited regularly to ensure that our controls are operating effectively. All cases of actual or suspected fraud or bribery will be investigated promptly and disciplinary action will be taken where appropriate. DSA is committed to delivering its carbon reduction plan.

We will ensure that the content for all examiner vehicle-related training courses is fit for purpose and that the courses are delivered to the required standard to meet EU 3rd Directive requirements that commenced January Volumes can be found in Annex A. Our key purpose Our key purpose is to: A new approvals process for the drink-drive rehabilitation scheme was introduced in January opening up the market place to those seeking to deliver the approved course.

This will be vital in helping to meet some of the challenges presented by the Civil Service Reform Plan.

We support these with a range of popular products to prepare for tests, and for all drivers and riders to maintain their skills, knowledge and understanding for life. We are also planning to consult on ways to raise standards in the driver training profession both for new entrants and existing qualified instructors.

Ministerial Statements

The theory elements of licence acquisition tests, as well as instructor and professional vpsa testing, are delivered by our partner Pearson Driving Assessments, on behalf of DSAthrough a network of test centres and mobile facilities.

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We are working with suppliers to adapt to changes such as the introduction of the new paper and food Government Buying Standards.

vosa business plan 2013-14

The government is committed to evidence-based policy development. DSA will continue to support government initiatives such as the government digital strategy and details are included throughout this plan. We work with the contractor to ensure that all assessments are refreshed and up-to-date.

Our customer operations team aims to provide answers to all inbound communications first time. businesss

Executive Agencies (Business Plans ) | PACTS

Estates DSA will ensure its estate is fit for purpose in terms of buildings, facilities and amenities, is efficiently run and aligned to customer and business needs. We will continue to develop our popular and effective digital communications. Home DSA business plan, to Our publications are available nationwide from high street and online retailers in print, e-book, DVD, software and smartphone application formats.

As a leader in the delivery of government online services, DSA will continue to support the government digital strategy and the DfT digital strategy by making the best use of digital channels to deliver transactional services as an essential part of our being a modern, fit ;lan purpose organisation, ready to meet the challenges we face.

It is a priority to reduce carbon emissions and our work in this area is summarised below.

Who we are and what we do 3. We will seek to align delivery of those tests businews the needs and expectations of our customers, ensuring a robust and effective test is also accessible and cost effective.

This is to be achieved at a time when we expect demand for driving tests to continue to fall due to a drop in the number of young people in Great Britain.